Terms & Conditions
All items are photographed before posting & are the property of Industrial Chic Jewellery and can be published onto Industrial Chic Jewellery website, Facebook & Instagram page at any time. If we are aware that the order is a gift we will wait until after the event to post the image. If for some reason you would prefer the image of your items not to appear on our website, Facebook & Instagram page, please let us know.
For all custom order items that need pieces ordered in please allow a max of 2 weeks for this, plus making time also. They will also require a 20% deposit to be paid before any items are ordered. Then the rest to be paid in full once the items have arrived. If you have time constraints please make sure you let me know when the item is needed by & are aware of these things before ordering.
Fonts & Stamping
We ask that you put in the notes section at checkout what font you would like. However if there is nothing listed we will use Font 2 as this is the most popular one.
We also do ask that you check the details of what you would like items to say. We will stamp them how they are written e.g. “Always & Forever love the Kids” what is in capitals will get stamped like that. If we have been contacted after the order has gone through to be made aware of any changes then we will do so.
After items have been stamped & there are changes that need to be made then you will have to pay for another item to be stamped. We usually make the items the day of or next day depending on the time of the order. If you realise that you have made a mistake then please get in contact with me ASAP.
Returns & Damages
There is no refund or return for ‘change of mind’ purchases. However if you are sent the wrong item or we have made a mistake we will endeavour to send the correct item or a replacement. We are not responsible for any damages or lost items that may occur during transit.
Care of Pieces
Exposing your jewellery to the elements like water, moisturisers, perfume etc will all cause wear on your items. Stainless Steel & Aluminium do not tarnish, so it can withstand the elements, but will still require some care. Keeping your jewellery clean and dry is aways the best option. For the stainless steel & aluminium a soft polishing cloth is all you need.
Most of our items come with a gift box which will be stated in the product descriptions. If not it will come on a card with jewellery care instructions. We do have the option to add a gift box to your cart if you are getting it for someone special.
All of our products & postage displayed on our website are current at time of issue. They are subject to change without notice, as is the availability. All information provided is collected for processing purposes only. We will never give out any information provided. Our payment options are Debit/Credit Card, PayPal or Afterpay. If you do not have any of these options available to you & would like to pay via Direct Deposit please contact me for bank details.